Effective April 2019
The following is the Agreement regarding the use of our site between Your Elite Benefits (“YEB” “We” “Us” “Our”), the provider of the Membership or other Program (‘The Program”) and the enrolled member of the Program (“You” “Yours”) (“Terms of Use”). THIS AGREEMENT CONCERNING THE USE OF OUR WEB SITE DOES NOT IN ANY WAY, CHANGE, ALTER OR SUPERSEDE ANY OF THE TERMS OF THE MEMBERSHIP AGREEMENT YOU ACCEPTED AND AGREED TO WHEN YOU ENROLLED IN THIS PROGRAM (“Membership Agreement”). YOUR MEMBERSHIP AGREEMENT GOVERNS IMPORTANT DETAILS INCLUDING, AMONG OTHER THINGS, THE BILLING AND CANCELLATION OF THE PROGRAM. IF YOU HAVE ANY QUESTIONS REGARDING THE PROGRAM, CONTACT OUR CUSTOMER SERVICE REPRESENTATIVES (AVAILABLE MONDAY THROUGH FRIDAY 7:00AM TO 7:00PM CENTRAL TIME) AT THE TOLL-FREE NUMBER LISTED ON YOUR PROGRAM CARD AND/OR MEMBERSHIP MATERIALS OR BY CLICKING ON THE “CONTACT US” LINK ON THIS SITE.
CUSTOMER acknowledges, understands, and agrees that:
(i) YEB does not actually provide any services or advice directly and that its vendors or other 3rd parties are solely responsible for any service or advice provided to the Members;
(ii) YEB is only responsible for enabling access to the Services on the terms and conditions of this Agreement;
(iii) the Telemed parties providing services in connection with the Services will not treat severe and/or emergency conditions as part of the Services and may recommend that Members visit their primary care physicians, specialists or local facility if deemed appropriate, in the sole and absolute discretion of such physicians; and
(iv) when a Member provides prior written permission, physicians providing services in connection with the Services will facilitate continuity of care.
Elite Telemedicine 24/7
Any claim, dispute or controversy between You and Us (or made by or against anyone connected with You or Us, or claiming through You or Us) arising from or relating to Your membership (“Claim”), including Claims regarding applicability or validity of this arbitration provision, shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (“AAA”) then in effect, subject to this Membership Agreement.
Any Claim regarding the validity or enforceability of this arbitration provision shall be governed by the laws of the State of Florida without giving effect to the choice of law provisions thereof. This arbitration provision is made pursuant to a transaction involving interstate commerce and, in all other respects, including the determination of any questions about whether Claims are within the scope of this arbitration provision and therefore subject to arbitration shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1-16 (“FAA”), and shall be resolved by interpreting the arbitration provision in the broadest way the law will allow it to be construed.
All Claims are subject to arbitration, no matter what theory they are based on or what remedy they seek. This includes Claims based on contract, tort (including intentional tort), fraud, agency, negligence, statutory or regulatory provisions, or any other source of law. Claims made and remedies sought as part of a class action, private attorney general or other representative action are subject to arbitration on an individual (non-class, non- representative) basis. As an exception to arbitration, You and We retain the right to pursue in a small claims court located in the federal judicial district that includes Your billing address at the time of the Claim, any Claim that is within the court’s jurisdiction and proceeds on an individual basis.
The arbitration shall be conducted before a single arbitrator, applying to the Claims the substantive laws of the state of Florida without giving effect to the choice of law provisions thereof. The arbitrator’s authority is limited solely to the Claims between You and Us alone. The arbitration will not be consolidated with any other arbitration proceeding. You and We do not agree to any arbitration on a class action or representative basis, and the arbitrator shall not be authorized to treat any Claim on a class action or representative basis.
If You prevail in the arbitration of any Claim against Us, We will reimburse You for any fees You paid to the AAA in connection with the arbitration. Any decision rendered will be final and binding on the parties, and judgment may be entered in a court of competent jurisdiction.
Arbitration rules and forms may be obtained from the AAA at www.adr.org. Claims shall be filed in any AAA office. However, any participatory hearing that You attend shall take place in Hillsborough County, Florida, unless You chose to have the hearing take place in the federal judicial district that includes Your billing address at the time the arbitration Claim is filed.
This arbitration provision applies to all Claims now in existence or that may arise in the future. The arbitration provision shall survive termination of Your membership as well as voluntary payment of the debt in full by You or any bankruptcy by You.
IF YOU DO NOT CHOOSE TO ACCEPT THIS BINDING ARBITRATION PROVISION, YOU MUST NOTIFY US IN WRITING BY REGISTERED MAIL WITHIN TWENTY (20) DAYS AFTER RECEIPT OF THIS “TERMS OF SITE USE.” IF YOU SO NOTIFY US BY THAT TIME THAT YOU DO NOT ACCEPT THE BINDING ARBITRATION PROVISION, YOU MAY CONTINUE TO BE A MEMBER FOR THE CURRENT MEMBERSHIP TERM. HOWEVER, IN THAT EVENT, WE SHALL HAVE THE RIGHT NOT TO RENEW YOUR MEMBERSHIP AT THE END OF THE MEMBERSHIP TERM.
Please read this notice carefully to understand what we do, and how we collect, share and protect your personal information. As you review this privacy policy, here are a few general principles to keep in mind:
This Privacy Policy is a part of the YEB Terms of Use so by accepting the Terms of Use, you are consenting to the use and disclosure of your personal information as outlined in this Privacy Policy.
Personal Information
Usage and Other Information
In addition to the personal information described above, we may collect certain information about your use of our online services. For example, we may log the IP address of the device you use to connect to our online service, the type of operating system and browser you use, information about the site you came from, the parts of our online service you access, and the site you visit next. We or our third-party partners may also use cookies, web beacons or other technologies to collect and store other information about your visit to, or use of, our online services. In addition, we may later associate the usage and other information we collect online with personal information about you.
Additional Sources of Information
YEB may also collect information about you from additional online and offline sources, including from co-branded partner sites or commercially available third-party sources. We may combine this information with the personal and other information we have collected about you under this Privacy Policy. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We use the information discussed above in a number of ways, such as:
We may also use data that we collect on an aggregate or anonymous basis (such that it does not identify any individual customer, directly or indirectly) for various business purposes, where permissible under applicable laws and regulations.
In addition, the healthcare providers from the MDLIVE Medical Group that you interact with when using the Telehealth Services are required by the Health Insurance Portability and Accountability Act (“HIPAA”) to describe their privacy practices in document called a Notice of Privacy Practices. You can access a copy of this notice on the patient portal.
We will hold your personal information on our systems for as long as is necessary to perform the relevant processing activity, or as long as is set out in any relevant contract you hold with us. This is a case by case determination that depends on things like the nature of the data, why it is collected, why it is processed, and relevant legal or operation retention needs. For example, we may retain your data for as long as you hold a rewards account so that we may process and fulfill your future award transactions. We may also be legally required to hold some types of information to fulfil our statutory obligations. We review our retention periods for personal information on a regular basis. When the relevant processing activity has been completed, we may destroy your data, or alternatively anonymize the data in such a way that you are not personally identifiable, either directly or indirectly.
YEB may share the information we collect from and about you with our affiliates and other third parties to bring you a range of quality and reliable products and services designed to meet your needs. For example, we may share your information with:
Where appropriate, we will limit sharing of your information in accordance with the choices you have provided us.
We may share anonymous or aggregated information (such that it does not identify any individual customer, directly or indirectly) with third parties to help deliver products, services, and content that are tailored to the users of our online services and for other purposes.
We, our service providers, and other companies we work with may deploy and use cookies, web beacons, and other tracking technologies for various purposes, such as fraud prevention, monitoring our advertising, and assessing our marketing campaign performance. Some of these tracking tools may detect characteristics or settings of the specific device you use to access our online services.
“Cookies” are small amounts of data a website can send to a visitor’s web browser. They are often stored on the device you are using to help track your areas of interest. Cookies may also enable us, our service providers or other companies we work with to analyze your use of our online services over time to customize your experience. Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our online services.
Clear GIFs, pixel tags, web beacons are typically one-pixel, transparent images located on a webpage or in an email or other message. These, or similar technologies may be used on our sites and in some of our digital communications (such as email or other marketing messages). They may also be used when you are served advertisements or you otherwise interact with advertisements outside of our online services. These are principally used to help recognize users, assess traffic patterns and measure site or campaign engagement.
You may see advertisements when you use some of our online services. These advertisements may be for our own products or services, or for products and services offered by third parties. Which advertisements you see is often determined using the information we, our affiliates, service providers, and other companies that we work with have about you, including information about your relationships with us (e.g., types of accounts held, transactional information, location of activity). To that end, where permitted by applicable law, we may share with others the information we collect from and about you.
YEB may provide links to websites that are owned or operated by other companies ("third-party websites"). When you use a link online to visit a third-party website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use, and security practices of the linked third-party website before providing any information on that website.
As part of the services offered to you through our online websites and platforms, the information which we collect about you may be transferred to, and stored at, one or more countries other than where you currently reside. For example, this may happen if any of our servers or third party service providers are located in a country other than yours. These countries may not have similar data protection laws. However, if we transfer your information in this way, we will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy.
The security of your information is our top priority. We use physical, electronic, and procedural safeguards that comply with federal and international standards to protect and limit access to your personal information. YEB also actively monitors our systems and your account for suspicious or fraudulent activity.
Managing Employee Conduct
YEB has an absolute commitment to integrity, our related values and ethical standards, and the associated business conduct we expect from all our employees. These standards include specific guidelines about how employees must safeguard confidential information, including our customers’ data.
Regulatory Compliance
YEB maintains compliance with all required data protection regulations that apply to the information systems and data we collect. YEB regularly validates its security, operational, and business practices, both internally and through third party audits.
Online Security
YEB uses at minimum 128-Bit Encryption each time you access your account(s) and perform transactions on our portals. Look for website to start with https:// or have a lock symbol, such as the one shown below:
YEB regularly tests the web security of our sites and products.
As another security measure, YEB enforces session timeouts after several minutes of inactivity on our sites and products. To ensure your security, in some cases we ask that you re-enter your User ID and password to resume your activity.
California Residents have special protections under state law regarding the access and use of personal information. CA Civil Code Sec. 1798.80-1978.84.
Fraud Monitoring
YEB continuously monitors the registration, login, and activities of accounts to detect fraudulent or unauthorized use of your account.
What can you do to help?
Please note that information you send to us electronically may not be secure when it is transmitted to us, depending on the systems and communication channels you use. We recommend that you do not use unsecure channels to communicate confidential information to us.
Below describes the business reasons and interests for why YEB processes and shares your personal information, and under which circumstances you can limit certain activities. Whenever we process your data for the reasons listed below, we will ensure that we always keep your personal data rights in mind.
Reasons we may process or share your personal information |
Does YEB process or share this information? |
Can you limit this processing or sharing? |
For our everyday business purposes – such as to process your redemption or purchase transactions, maintain your account(s) or other YEB program management items. |
Yes |
No, to limit this sharing you must no longer be a member of the YEB platform. |
For legal reasons – such as to respond to court orders, law enforcement and legal investigations. |
Yes |
No, YEB complies with all legally supported requests for information. |
For our marketing purposes - to offer products and services to you on behalf of YEB and our clients. |
Yes |
Yes, YEB typically seeks your consent before collecting your information for marketing purposes. You may withdraw your consent in certain circumstances. You may also object to certain marketing practices by contacting us as described below. |
For our affiliates' everyday business purposes – to support YEB products and services. |
Yes |
No, to limit this sharing you must no longer be a member of the YEB platform. |
Keeping your account information up-to-date is very important. You may review or update certain account information by logging in and accessing your profile, depending on the YEB product or service portal used. If you cannot change the incorrect information online, or you prefer to request changes offline, please refer to the “Know Your Options” section below.
YEB has appointed a Data Protection Officer who is responsible for monitoring and ensuring compliance with this Privacy Policy, acting as a point of contact for data protection queries, managing YEB’s response to privacy-related incidents, and updating this Policy as necessary. If you have any privacy questions or concerns about how YEB processes your personal data, please contact us by emailing , where you may exercise one or more of the below rights.
Your consumer options include the right to request the following:
If you have contacted YEB and have further questions about how to protect yourself, or if you have any concerns about how YEB handles or processes your personal information, you may contact the data protection authority for your area:
We may change this Online Privacy Policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised policy on this page with a new “Last Updated” date. Any changes to this Online Privacy Policy will become effective when posted unless indicated otherwise. This Privacy Policy was last updated April 1st, 2019.